Privacy Policy

Privacy Policy for AOQS Ltd.

Last Updated: 4 September 2025

1. Introduction

Welcome to AOQS Ltd ("we", "us", "our"). We are a construction surveying consultancy committed to protecting and respecting your privacy.

This policy explains how we collect, use, store, and protect the personal data we receive through our website, `http://aoqs-ltd.com`, and when you engage with our services.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is AOQS Ltd of Swift Farm, Sandy Lane, Great Chart, Ashford, TN26 1JN.

2. What Information We Collect

We may collect and process the following data about you:

a) Information You Give Us Directly:

This is information you voluntarily provide by filling in forms on our website or by corresponding with us by phone, email, or otherwise. This includes:

* Contact Information: Your name, email address, phone number, and company name.

* Project Details: Information you provide about a potential or ongoing project when you request a quote or consultation, which may include site addresses, project scope, and other relevant details.

* Correspondence: Records of any communication you have with us.

* Recruitment Information: If you apply for a job with us, your CV, cover letter, and any information contained within.

b) Information We Collect Automatically:

When you visit our website, we may automatically collect technical information, including:

Log Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

Usage Data: Information about your visit, including the pages you viewed, page response times, length of visits, and what you click on. This data is typically collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

* To Provide Our Services: To respond to your enquiries, provide quotes, and fulfil our contractual obligations to you as a client.

* To Communicate With You: To send you information about your project and our services.

* To Improve Our Website: To analyse how our website is used in order to improve its functionality, layout, and content.

* For Marketing Purposes: With your explicit consent, we may send you occasional emails about our services, industry news, or insights we believe may be of interest to you. You can opt-out at any time.

* For Legal and Security Reasons: To comply with our legal obligations and to protect our business interests and the security of our website.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

* Contract: Processing your data is necessary to fulfil a contract with you (e.g., providing surveying services) or to take steps at your request before entering into a contract (e.g., preparing a quote).

* Legitimate Interests: We process your data for our legitimate business interests, such as improving our website and services, provided these interests do not override your rights and freedoms.

* Consent: Where you have given us explicit consent to use your personal data for a specific purpose.

* Legal Obligation: We may need to process your data to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

* Service Providers: Third-party vendors who provide services on our behalf, such as web hosting and IT support. These providers are only given access to the data they need to perform their functions and are contractually obligated to protect it.

* Professional Advisors: Our accountants, insurers, or legal advisors, where necessary.

* Legal Requirements: If required to do so by law or in response to a valid request from a public authority.

* Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

6. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users and to analyse website traffic. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

7. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These measures include SSL encryption for data transmitted to and from our website.

While we do our best to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee its absolute security.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, project-related data will be retained for a period of up to 6 years after the completion of the project for legal and insurance purposes.

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

* Right of Access: You have the right to request a copy of the information that we hold about you.

* Right of Rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.

* Right to be Forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.

* Right to Restriction of Processing: You have the right to restrict the processing of your personal data.

* Right of Portability: You have the right to have the data we hold about you transferred to another organisation.

* Right to Object: You have the right to object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details below.

10. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise any of your rights, please contact us:

By Email: anthony@aoqs-ltd.com.

By Post: AOQS Ltd, Swift Farm, Sandy Lane, Great Chart, Ashford, TN26 1JN.